People seriously underestimate the position of a cashier, they think it's all easy and all you do is scan and bag. Rude customers linked to workers' shopping binges. You want the customer service rep to like you. Another server was waiting on this table of 6 ppl. Depends. I DONT HAVE ALL DAY!!!" When there is a big sign on the door saying opening hours 10.30 AM - 10.30PM l. Why do you think these customers can't understand the simple fact that a store isn't open I wonder, too. Customer service are those activities that a company fulfills for a customer. When I went to the register it rung up as $24.00. "I wonder if the rude agent is a reflection of an even ruder traveler," muses David Kazarian, a pharmacist from Tampa. Or the children who run rampant through a clothing store and ruin all of that nice folding that took the cashier all morning - and now they have to do it all again. The employees delivering the customer service is the face of the company to the customer. Learn even more about why grown-up Disney fans can’t come in costume . Gee! Customers might not be able to calm a baby's sobs, but they might be able to control the whole tantrum because the kid isn't allowed that Kinder egg, though. These customers are hard to manage, and despite your team’s best efforts, a … Why Being Rude Is Bad For Business (And What To Do About It) ... For example, if a sales clerk in 1960 told a customer to "stop hassling me," … And it is our policy to get a name, phone number and address for purchases over $50. But meanwhile instead of simply going somewhere else he called my manager this morning and complained. You do know how they’re feeling. I have loved my job since the day I started but recently it’s become such a negative environment. If a customer really annoys me with how rude they are or how messy they were, I just don't give them any discounts- savings of $10-20 or 20% (which saves people $60+ a lot). I can care less about RUDE cashiers, but I'm talking about FRIENDLY cashiers, like ME! I try to be nice to everyone but some just insist on giving me a hard time and treat me like they're better than me. Rudeness perpetuates rudeness. I was on break and saw a man bring in his, what I assume to be his father, for a meal. Customers may tell you outright, “I’m angry,” “I’m elated” or “I’m frustrated” so the first part of this sentence is correct. Why are customer service people so rude and unhelpful? I don't mean to sound hateful and shallow, but ugly people (customers) are usually very rude. What really gets me is customers that make a huge mess, and then complain about how messy the store is. Tongra Jantaduang/Shutterstock I work at a retail store and it opens at 10.30AM everyday. For example, “Can you please help me figure out why … I've been to the store many times and never get any help. If retail/service workers were allowed to be rude to shitty and rude customers how would things change? and its crap money for what we have to deal with. The problem is, it’s never a good idea to tell customers why they should or shouldn’t feel one way or another. Me: "Hello, how--- Customer: "019247183942" Me: "I'm sorry?" I know this is a broad question with many differences across companies/airlines. 0 comments. Is it too hard to say hello back when a cashier greets you? Why are customers so rude to employees? Last night it was 8 minutes before closing. Customer: "That's my phone number to look up my card!!!!!" Why are customers so rude? Unfortunately, you are wrong. Posted Dec 07, 2015 But what gets on my nerves is when customers come at like 9 or 9.30 and bang on the door expecting it to be open and start yelling at me for not opening the door. Someone should do a serious study of the personality disorders that develop in people who work for customer service for companies like Dell. Seriously? There are always going to be unruly and rude customers contacting your customer support team. Maybe it's just me but I find them to be very rude and unhelpful. If Retail/Service workers could actually defend themselves against rude and shitty customers how would things change? I think intuitively that it's … The manager may be trained in skills above the level of … who were rude and demanding from the get go. It's almost as if they can't see the bigger picture of the situation and how it reflects on the company overall; if they can't prove their age and we just sell them the age-restricted item, we'd be in a lot of legal trouble, get fired from our jobs and possibly serve a prison sentence. save. ^ I HATE THAT. Casey Y. Lv 7. 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